Frequently Asked Questions

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: For all orders of $25.00 or more we offer free shipping with our standard ground delivery option. All other order shipping options and charges will be displayed on the Invoice, before confirming your order.

Q: How will my order be processed and shipped?
A: Approved orders received on Monday through Thursday before 3:00 PM EST will be processed that same day and shipped no later than the following day. 

A: Approved orders received before 12:00 PM EST on Friday's will be processed and shipped no later than 12:00 PM EST Saturday.

A: Approved orders received on Friday after 12:01 PM EST will be processed and shipped no later than 5:00 PM EST the following Monday.

A: Orders placed on Saturday and Sunday will be processed and shipped no later than 5:00 PM EST the following Monday.

Q: Who does FunTimecostumes.com use for shipping?
A:  We mainly use UPS.  We will use other carriers if needed.  You may not request to use a specific carriers

Q: Does FunTimeCostumes.com ship international orders?
A:  NO. At this point in time FunTimecostumes.com only ships to our United States customers.

Q: Does FunTimecostumes.com ship to P.O. Boxes?
A: NO.  We will not ship to a P.O. Box

If you have any other shipping questions please email customerservice@funtimecostumes.com

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